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The Ford Power Promise™

Go Electric With Ease at Shults Ford Wheeling. The Ford Power Promise ™ is our commitment to EV confidence from day one. That starts with supporting you from the moment you take ownership and everywhere you go. Find answers to frequently asked questions and check out how we keep you charging forward.
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Home Charging
On-the-Road Charging
Battery Confidence
Ongoing Support & Guidance
Fordpromise Homecharging

Home Charging

Start each day with a full charge. Purchase or lease a Ford electric vehicle and you’ll be eligible for a complimentary home charger and standard installation.* Just one more way Ford has you covered.
DISCLAIMER: *Must purchase or lease a 2024 or 2025 F-150 Lightning, Mustang Mach-E, or E-Transit Cargo Van from a Ford dealer between 1/3/2025 and 1/31/2025 to be eligible to receive (a) one (1) complimentary Ford Charge Station Pro (Ford charger model may vary based on availability) with complimentary home installation, or (b) $1,000 bonus cash. No trade-in required. Offer not available to fleet or commercial customers. Complimentary home installation must be completed through Qmerit Electrification LLC by 9/30/2025; restrictions may apply based on structural and electrical limitations. Must take retail delivery from an authorized Ford dealer’s stock by 1/31/2025. See your Ford dealer for details and terms.
Home Charging
Fordpromise Ontheroad

On-the-Road Charging

With the BlueOval™ Charge Network, you’ll have access to the largest integrated public charging network in North America. Activate and pay for charging sessions across multiple networks with a single app.
DISCLAIMER:Based on active charging stations in OCPI data from Ford’s CMS partners, generated between 9/1/2024 and 10/11/2024. Numbers subject to change. FordPass® App, compatible with select smartphone platforms, is available via download. Message and data rates may apply.
Public Charging
Fordpromise Batteryconfidence

Battery Confidence

Ford electric vehicles are backed by an eight-year/100k mile high-voltage battery warranty.*​ Giving you support for the health of your battery.
DISCLAIMER: *See your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.
Range & Batteries
Fordpromise Support

Ongoing Support and Guidance

Ford has your back, thanks to our comprehensive, nationwide dealer network of specialists and 24/7 Live Support* with proactive charging support and Ford Roadside Assistance.**
DISCLAIMER: *Available only for Ford F-150® Lightning® and Mustang Mach-E® vehicle owners. Message and data rates may apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy policy at www.ford.com/help/privacy/. Customer must agree to the Ford Electric Vehicle 24/7 Live Support Service Terms and opt in to phone and text communications for 24/7 Live Support and proactive charging support. Not available on select holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day. **Roadside Assistance is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first.
Make the Switch

FAQs

The Ford Power Promise™ is the Ford commitment to help provide retail customers with electric vehicle confidence from day one of their purchase or lease and delivery of a new Ford F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van. The Ford Power Promise™ is intended to help make owning an electric vehicle easy by supporting customers in the areas that matter most: Home Charging, Ongoing Support & Guidance, On-the-Road Charging, and Battery Confidence.
Customers who purchase or lease a new Ford F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van are eligible to receive the Ford Charge Station Pro. The charger model may vary over time based on availability.
You get to keep it – your charger is yours. We hope you’ll continue to enjoy it and all the other benefits of being a Ford electric vehicle owner.
The Complimentary Standard Installation offer is performed by licensed electricians in your area identified by Qmerit Electrification LLC.

A Standard Installation must comply with the following Qmerit guidelines:

  • Installation must be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
  • Charging hardware must be attached to the same structure as the main electrical panel.
  • Customer is solely responsible for obtaining any prior consents or approval from any applicable homeowner’s association, property owner (if customer does not own the residential property where the charging hardware will be installed), or other third party.

24/7 Live Support is available for new and existing Ford F-150 Lightning and Mustang Mach-E owners. Once enrolled, customers can text* a dedicated Ford advisor for 24/7 electric vehicle support.

Ford advisors can help with post-delivery support and answer electric vehicle questions on topics such as charging, BlueCruise or software updates.

Customers enrolled in 24/7 Live Support also receive complimentary proactive towing assistance** if the vehicle runs out of charge and have peace of mind knowing one of our advisors will proactively reach out to the customer via a phone call or SMS. Our advisor can then assist in coordinating a tow if needed, whether it be to their home, dealer or a charge station.

Please note, 24/7 Live Support is not available on select holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day and Christmas Day.

*Message and Data Rates May Apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy Policy at www.ford.com/help/privacy/. Customer must agree to Ford’s Electric Vehicle 24/7 Live Support Service terms and opt-in to phone and text communications for 24/7 Live Support and proactive charging support.

**This service is part of Roadside Assistance, which is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first.

Electric vehicle owners* can sign up on the enrollment page, on the electric vehicle dashboard on owner.ford.com or from the e-Comm Order Confirmation page, if applicable. After they enroll, customers will receive a welcome text from a Ford advisor. Once the conversation starts, customers can text their Ford advisor at any time.

*This service requires customer to have a Ford account and an electric vehicle VIN added in their vehicle garage to be eligible for enrollment.

When towing assistance has been initiated, a Ford advisor will confirm the request with the customer and coordinate with a Roadside Assistance partner. The Ford advisor will remain in communication with the customer until the situation is resolved.

If an enrolled customer runs out of charge and accepts proactive towing assistance through the 24/7 Live Support Service, they have the option to tow their vehicle to one of the following three locations (within 50 miles): a public charging station, their home residence, or a Ford dealer within the US market.

If the enrolled customer is more than 50 miles from home and accepts proactive towing assistance through the 24/7 Live Support Service, they will tow your electric vehicle to the nearest charge station or Ford dealer.

Note: Proactive towing is part of Roadside Assistance, which is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first.

See Roadside Assistance for Electric Vehicles and What Roadside Assistance Can I get With My Electric Vehicle articles on Ford.com for more details.

See Ford’s existing resources for public charging resources.

See Ford’s battery warranty resources.